We recommend booking early to ensure availability of your desired items. A 50% non-refundable deposit is required to confirm your reservation. This deposit guarantees that your requested items will be held for your event date. Since we decline other customers to hold these items for you, your deposit will be forfeited if you cancel. Please confirm your plans carefully before making a reservation.
After booking your party rentals online or by phone, you'll receive an order confirmation email detailing your rental items, quantities, duration, and receipt. For your convenience, our delivery team will send you a text message with their estimated arrival time when they're en route to deliver your items. Similarly, on pickup day, you'll receive another text message when our team is heading to your location, including their estimated arrival time.
Weekend rentals are delivered on Friday and picked up on Monday, while weekday rentals are delivered the day before your event and picked up the following day. We offer same-day delivery and pickup for an additional fee. Please note that our delivery service does not include setup or teardown of chairs and tables.
While we're happy to accommodate small changes to your order, we recommend making any adjustments at least 14 days before your event to ensure equipment availability.
No. Since we reserve the equipment exclusively for your use and cannot rent it to other customers once it leaves our warehouse, we cannot offer refunds for unused items under any circumstances.
All rental items must be ready for pickup at the original delivery location. Tables and chairs should be folded and stacked. Please scrape all food particles from china, flatware, and glassware before repacking them in their original containers. All other items must be returned in their original boxes or crates.
If items require disassembly, stacking, or repackaging by our crew at pickup, additional charges will apply. You will also be charged for any missing or damaged items, including boxes and crates.
We deliver to your venue within a pre-scheduled time window. Our team will coordinate with you or your event planner to determine the best delivery and pickup times. Delivery fees are based on location and order size.
Yes, we offer professional setup and breakdown services for an additional fee. These services must be arranged in advance and will be included in your quote.
Renters are responsible for items during the rental period. We offer an optional damage waiver for added protection. Any damage beyond normal wear will be assessed after return.
